FAQ Knowledgebase

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FAQ Knowledgebase

FAQ Knowledgebase
General FAQs
Membership FAQs
Programs FAQs
Services FAQs
Events FAQs
Donation FAQs

General FAQs

You can still engage with Impact Hub in several ways:

  • Attend Public Events: Join workshops, networking events, and seminars without being a member.
  • Volunteer Opportunities: Contribute your time and skills to our programs or events.
  • Mentorship: Become a mentor and support the next generation of entrepreneurs.
  • Collaborate: Partner with us for specific projects or offer your expertise as a consultant. All these options allow you to engage with the Impact Hub community and contribute to meaningful impact.

We’re more than just a coworking space. Impact Hub Harare provides a dynamic community for entrepreneurs, startups, and changemakers dedicated to creating social impact. Beyond workspace amenities, we offer a collaborative environment, access to a global network, tailored mentorship, and opportunities to engage in impactful projects.

Impact Hub Harare is open to a wide variety of individuals and organizations, including:

– Entrepreneurs and startups
– NGOs and social enterprises
– Corporations seeking to innovate
– Students and early-stage professionals
– Anyone passionate about making a social impact Whether you’re looking to cowork, collaborate, or learn, there’s a place for you at Impact Hub.

We support the local community through:

  • Training Programs: Enhancing skills in entrepreneurship, digital literacy, and leadership.
  • Community Projects: Supporting underprivileged individuals and groups through job creation and social initiatives.
  • Inclusive Events: Hosting events that bring together diverse stakeholders to solve local challenges. Our focus is to drive meaningful change in the community by empowering individuals and creating sustainable solutions.

Impact Hub Harare is committed to fostering a diverse and inclusive environment where everyone, regardless of background, gender, or status, can thrive. We actively promote equitable opportunities in our programs, ensure accessibility, and encourage participation from marginalized communities, including women, youth, and people with disabilities.

 

While we welcome ventures from various industries and sectors, we have a strong focus on sectors that create social impact, including:

  • Social innovation and entrepreneurship
  • Environmental sustainability and climate action
  • Education and skills development
  • Gender equity and women’s empowerment
  • Digital technology and innovation Our goal is to support industries that contribute to creating a positive societal impact.

To partner with us:

  1. Submit a Partnership Inquiry: Fill out the form on our partner page, indicating your areas of interest (programs, events, innovation).
  2. Initial Meeting: Our team will meet with you to discuss collaboration opportunities and mutual goals.
  3. Proposal: We’ll develop a proposal tailored to your objectives and values.
  4. Agreement: After approval, we formalize the partnership and begin working together. We welcome a variety of partnerships, including program sponsors, event collaborators, and innovation partners.

You can stay updated by:

  • Subscribing to our Newsletter: Get the latest news, updates on events, and opportunities delivered straight to your inbox.
  • Following Us on Social Media: We’re active on platforms like Facebook, Instagram, Twitter, and LinkedIn, where we share announcements, highlights, and success stories.
  • Checking our Website: Our website is regularly updated with event listings, program information, and news from our community.

Membership FAQs

Yes, all memberships include free or discounted access to events, allowing you to connect with like-minded professionals and attend workshops.

Members can connect with a worldwide network of entrepreneurs, innovators, and professionals through Impact Hub’s global community, giving you opportunities to collaborate beyond your local hub.

Wi-Fi is included in both the “HUB-A-LOT” and “HUB-A-HOLIC” memberships, providing unlimited, high-speed internet access. It’s not included in the “HUB-A-LITTLE” virtual membership.

The “HUB-A-LITTLE” membership does not include free boardroom booking. However, “HUB-A-LOT” and “HUB-A-HOLIC” memberships offer 1 or 2 hours of free boardroom booking, respectively.

Yes, all memberships include access to advisors and mentors who can provide guidance and support in your professional journey.

Yes, you can switch between membership tiers based on your evolving needs. Just contact the membership team to facilitate the change.

No, you don’t need to be a member to attend events, but members often receive free or discounted access to events, depending on their membership tier.

Impact Hub is open from 8AM to 5PM, Mondays to Fridays. We are closed on Weekends and Public Holidays.
This applies to all membership plans.

Yes, Impact Hub regularly hosts networking events, community meetups, and skill-sharing sessions that allow members to connect with fellow entrepreneurs, industry experts, and potential collaborators.

Yes, you can book a tour to experience the space before committing to a membership.

To cancel your membership, simply contact our membership team.

Programs FAQs

Impact Hub Harare offers a variety of programs focused on:

  • Incubation & Acceleration: Supporting startups and entrepreneurs from idea to scale.
  • Capacity Building: Workshops and training programs to enhance skills.
  • Innovation Consultancy: Tailored guidance to drive impactful solutions.
  • Hackathons: Collaborative problem-solving events.
  • Research & Data Consultancy: Providing insights to inform impactful decision-making.

Our programs are open to early-stage and scaling entrepreneurs, startups, and social innovators who have a vision for creating a positive impact. We focus on businesses that align with our mission of social, environmental, and economic sustainability.

 

No, you don’t need an established business. Our programs cater to individuals at different stages, from those with an innovative idea to entrepreneurs looking to scale an existing business.

Program durations vary:

  • Incubation & Acceleration: These programs can run between 3 to 12 months, depending on the complexity and scope.
  • Workshops & Training: These are typically short-term, lasting from one day to several weeks.
  • Hackathons: Usually 2 to 3 days. Exact timelines are provided in each program’s description.

The fees for our programs vary depending on several factors such as:

  • Program type: Some programs, particularly those targeting underprivileged communities, may be free or subsidized.
  • Duration: Longer programs like incubation and acceleration may have higher fees due to the extended mentorship and resources provided.
  • Level of support: Programs offering one-on-one mentorship, access to specialized tools, or funding opportunities may have a higher cost structure. In many cases, we also offer scholarships or sliding scale options to ensure that cost is not a barrier to participation.

Participants receive a wide range of support, including:

  • Mentorship from industry experts.
  • Access to resources and tools.
  • Networking opportunities with peers and investors.
  • Workshops on business development, marketing, and more.
  • Funding guidance and access to potential investors.

We review applications carefully to ensure a diverse cohort of innovators.

Participants are selected based on factors such as:

  • The potential impact of their idea or business.
  • Alignment with our values and mission.
  • Team capabilities and vision for growth.
  • Commitment to social or environmental sustainability.
  • +More

Absolutely! At Impact Hub Harare, our mission is to ensure inclusivity and accessibility for individuals from all over Zimbabwe. We are committed to reaching communities in rural and urban areas alike, providing opportunities for anyone with a vision for social impact. Many of our programs can be accessed remotely, and for in-person programs, we strive to accommodate participants from across the country.

 

The standard process is as follows:

  • Step 1: Fill out the online application form with details about your project, team, and impact goals.
  • Step 2: Applications are reviewed by our team.
  • Step 3: Shortlisted candidates are invited for an interview or pitch session.
  • Step 4: Successful candidates are enrolled in the program. Deadlines and specific application steps are listed under each program.

 

Please note: This process can vary depending on the program. Please familiarize yourself with each program’s process and requirements.

Yes, depending on availability and eligibility, you may participate in multiple programs. However, we recommend focusing on one program at a time to fully engage and benefit from the experience.

Yes, we offer virtual programs, especially in response to global challenges like the COVID-19 pandemic. These programs provide the same quality of support and resources as our in-person sessions, with online mentoring, workshops, and collaborative activities.

 

You can stay updated by:

  • Subscribing to our newsletter.
  • Following our social media channels (Facebook, Twitter, LinkedIn).
  • Regularly visiting our website’s “Programs” and “Events” pages.

We frequently update these platforms with information about new programs, deadlines, and opportunities.

Services FAQs

Impact Hub Harare provides a wide range of services to support entrepreneurs, innovators, and organizations. These include:

  • Co-working spaces: Flexible workspaces for individuals and teams.
  • Incubation and Acceleration programs: Tailored support for social impact startups looking to scale.
  • Capacity Building: Training programs for technical, creative  and entrepreneurial skills.
  • Event Hosting and Management: Fully serviced spaces for events.
  • Innovation Consultancy: Support in designing and executing innovative solutions for businesses and organizations.
  • Tech Services & Digital Solutions: Prototyping and developing tech-based solutions such as apps and digital platforms.

Impact Hub Harare offers a range of flexible co-working spaces designed to meet the needs of both solo entrepreneurs and larger teams. Members have access to:

  • Hot desks: Shared workspaces with access to amenities like Wi-Fi, meeting rooms, and communal areas.
  • Dedicated desks: Personal desks for individuals who need a fixed workspace.
  • Private offices: Enclosed offices for teams looking for more privacy.
  • Meeting rooms and event spaces: For private meetings, workshops, or presentations.

Members of the co-working space benefit from:

  • Access to a community of social entrepreneurs and innovators.
  • Regular networking events and workshops.
  • Opportunities to participate in pitch competitions like Founders Live and Seedstars World.
  • Access to high-quality amenities (Wi-Fi, printing, meeting rooms).
  • Collaboration opportunities with startups which have experienced substantial growth.

Impact Hub Harare offers event hosting and management for a variety of events, including:

  • Pitch competitions like Seedstars World and Founders Live.
  • Developer events such as Google Developer Group (GDG) Festivals and Facebook Developer Circles.
  • Creative and cultural events like the Kuumba Arts Exhibition and Zimbabwe Open Mic Nights.
  • Private events for social impact organizations focused on topics such as sustainability, education, and healthcare etc.

Whether you’re hosting a workshop, a corporate event, or a creative exhibition, the Hub provides flexible event spaces and comprehensive management services.

Impact Hub Harare’s Incubation and Acceleration programs provide startups with tailored support to help them scale. Entrepreneurs are offered:

  • Access to mentorship and coaching.
  • Opportunities to connect with investors and strategic partners.
  • Participation in programs like Accelerate2030, which equips entrepreneurs with scaling strategies aligned with the UN Sustainable Development Goals (SDGs).
  • Invitations to global networking events like the Geneva Scaling Week for high-potential ventures.

Graduates of these programs, such as Zimbo Abantu Healthcare on Wheels, have gone on to make a significant social impact in Zimbabwe.

Yes, Impact Hub Harare regularly hosts private events for organizations in the social impact and entrepreneurial sectors. Whether you are looking to hold a validation workshop, a corporate event, or a team-building retreat, Impact Hub provides a variety of event spaces and full-service event management.

Impact Hub Harare runs several capacity-building programs aimed at providing entrepreneurs, and innovators with the skills they need to succeed. These programs include:

  • The MicroWorkspace Program, which offers digital and tech skills to unemployed youth, focusing on coding, graphic design, and soft skills.
  • The Digital Skills 4 Youth Programme, supported by the Swedish Embassy (Sida) and Plan International, which will reach over 1,000 students across Zimbabwe with training in digital skills.
  • Workshops on business development, leadership, and innovation.

Success stories include graduates like Albertina Fana, who transitioned from working as a security guard to launching her own tech enterprise after participating in the program.

Impact Hub Harare offers Innovation Consultancy services for organizations looking to develop creative solutions to business challenges. These services include:

  • Designing and facilitating innovation competitions, like the Youth Connekt Zimbabwe Startup Tour Bus, in partnership with UNDP Zimbabwe.
  • Prototyping and developing digital solutions, such as the Guta blockchain app developed for UNICEF to improve nutritional standards in schools.

Contact Impact Hub Harare to learn more about how they can help design and execute innovation strategies tailored to your organization.

Impact Hub Harare provides Tech Services & Digital Solutions that include:

  • App development and prototyping, as demonstrated by the Guta blockchain app for UNICEF.
  • Tech-focused training and workshops through programs like Google Developer Group (GDG) and Women Techmakers.
  • Support for startups in the impact space, helping them secure multi-million-dollar deals and global recognition.

Becoming a member of Impact Hub Harare is simple. You can:

  • Navigate to the membership page on our website
  • Choose the membership package that suits your needs
  • Complete the membership form and gain access to the co-working space, event invites, and community activities.

As a member, you’ll benefit from access to the Hub’s network, resources, and events designed to support entrepreneurs and innovators.

Events FAQs

For Attendees

You can register for events directly on our website by visiting the Events Page. Select the event you’re interested in, and follow the registration instructions.
Fees vary by event. Some are free, while others may require payment. Event details will specify any associated costs during registration.
We host a variety of events, including workshops, hackathons, networking sessions, panels, and community engagement events focused on entrepreneurship, social impact, and innovation.
Yes! Most of our events are open to non-members, though some may offer discounted rates or exclusive access for members. Check the specific event for more details.
This depends on the event. Some events have open guest policies, while others may have limited capacity. Check the event details for guest options.
If an event is free, we recommend letting us know if you cannot attend. For paid events, cancellation policies vary, but refunds may be available up to a certain date, depending on the event.
Yes, we strive to ensure all events are accessible. If you have specific needs, please contact us in advance, and we’ll do our best to accommodate.
Bring a notepad, pen, and business cards for networking. Some events may require laptops or other tools. Check the event details for any specific requirements.
Subscribe to our newsletter, follow our social media, or check our Events Page regularly to stay informed about upcoming events at Impact Hub Harare.

For Clients

(Booking Event Space and Services)
To book a space, visit our Event Hosting & Management page, fill out the booking form, and our team will reach out to confirm availability and details.
Our event services include venue setup, basic AV support, Wi-Fi, and event coordination. Additional services such as catering, custom AV setups, and marketing assistance can be arranged.
Yes, we provide full event management services, from planning and logistics to execution. Our team can help ensure your event runs smoothly from start to finish.
Pricing depends on the size of the space, duration of the event, and additional services required. Contact us directly for a customized quote based on your event needs.
Yes, we welcome private events. Whether it’s a product launch, seminar, or team-building session, we have flexible options to suit your needs.
Our spaces accommodate a range of group sizes, from small team meetings to outdoor events. The specific capacity depends on the purpose and space/section chosen. Contact us for details on venue capacity and availability.
Yes, we encourage clients to tour our event spaces before making a booking. Schedule a tour with our team to ensure the venue meets your needs.
We do not have in-house catering, but we work with trusted partners to provide catering for your event. Let us know your preferences, and we’ll handle the coordination.
Our cancellation policy varies depending on the size and nature of the event. We typically require notice at least 7 days before the event to issue a refund. Contact us for specifics regarding your booking.

Donation FAQs

Your donation will be allocated based on the fund you choose to support: general operations, specific programs, or direct assistance for individuals in need. Each contribution helps us continue our mission and create lasting impact in the community.
Your donation to the programs fund helps sustain initiatives such as capacity-building workshops, digital skills training, mentorship programs, and entrepreneurship development efforts aimed at empowering local youth, women, and entrepreneurs.
Individuals are selected based on the nature and urgency of their needs. We only fundraise for individuals who have no other possible sources of support.
We accept various payment methods including credit/debit cards, bank transfers, and mobile money. Specific options will be available during the donation process.
 
For cash or in-kind support, please deliver to our location: 194 Baines Ave, Avenues, Harare, Zimbabwe
Yes, you have the option to set up recurring donations on a monthly, quarterly, or annual basis. Recurring donations are a great way to provide consistent support.
Yes, your donations may be tax-deductible depending on your location and tax regulations. Please check with your local tax advisor or government regulations for specific details.
Yes, you have the option to donate anonymously. During the step-by-step process, you can opt to have your personal details remain anonymous.
Yes, you can dedicate your donation in honor or memory of someone else. There is an option to do this during the donation process.
A receipt will be automatically generated and sent to your email once your donation is processed. If you need a detailed receipt or have any issues, please contact our support team.
Yes, if you choose to, we can provide updates on the specific program or startup you supported, including progress reports and success stories.

Yes, we encourage donors to get involved in our programs as volunteers or mentors. Please reach out to learn more